Privacy Policy

Dear Parents,

At Alhamd Charitable Trust (Arqam English School), we respect and value your individual privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, and reflects our commitment to fair information practices. By using our website (www.arqamenglishschool.com), you consent to the practices described in this policy.

1. Our Commitment to Your Privacy

• Your personal information will not be shared or processed in ways incompatible with this Policy.
• No data will be disclosed without your written consent.
• Reasonable security measures are in place to protect your information.

2. Information We Collect

• Name, address, email ID, and phone number.
• Payment details (handled securely by third-party payment gateways).
• Login credentials for accessing our services.
• Usage data and site traffic patterns (via cookies or log files).

All personal information collected is essential for the purpose it is requested, unless otherwise stated.

3. How Information Is Collected

• When you fill out forms (e.g., fee payment).
• During your interaction with our website or school services.
• From your communication with us for support or inquiries.

4. Purpose of Information Collection

• Provide and manage school-related services like online fee payment.
• Communicate important information, updates, and reminders.
• Improve our services based on user interaction and feedback.
• Send notices, newsletters, surveys, or announcements (with opt-out options).

5. Data Security Measures

• Sensitive data like passwords and card details are encrypted and processed through PCI-compliant payment gateways.
• SSL (Secure Socket Layer) encryption is used during data transmission.
• Access to personal data is limited to authorized personnel only.

6. Access & Correction of Personal Data

Parents can review or modify their details anytime through the Branch Login > My Details section.

For assistance, email us at info@arqamenglishschool.com.

7. Information Use & Retention

• To generate fee receipts and maintain student records.
• To improve your user experience on our site.
• To monitor and enhance our internal operations.

Retention: We store your data only as long as necessary for the stated purposes or as required by law.

8. Information Disclosure

We do not share your sensitive personal data with third parties, except:

• With trusted internal branches to manage your services.
• As legally required by court orders or government directives.
• For domain-related transparency (if applicable).

9. Accountability & Third-Party Vendors

• Only authorized Arqam English School staff access personal data for legitimate reasons.
• Our trusted vendors/processors must abide by confidentiality agreements and are restricted from using your data beyond intended purposes.

10. Your Rights & Consent

• The data is accurate and voluntarily provided.
• You have notified and obtained consent from any third parties whose information you share with us.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted 30 days in advance of taking effect.

Please check our website periodically for updates.